Contact the Desk

The one mailbox

The only address for this desk is editor@benguetgoldph.com. Mail sent there reaches the people who write and check these pages, and it is the right place for a correction, a question about how a figure was worked out, or a note that a page reads unclearly.

We do not promise a response time in hours or days, and we do not run a live chat or a phone line. If your message needs a reply, say what page it concerns and what you think is wrong or unclear, and keep it short.

How a correction request is logged, checked and closed

A correction request is logged with the page URL, the quoted text and the figure you believe is wrong, then checked against the source material before anything changes. We do not edit a number because a reader disagrees with it; we edit it when the source shows the page is wrong. If the page is right and the confusion came from how a sentence was phrased, the fix is a rewrite rather than a new figure. Either way, you get a reply telling you which of those two happened.

If the correction is upheld, the page is amended and the change is noted so the same error does not return in a later edit. Where the error affects a worked example, for instance a margin figure on a 0.10-lot gold position, the surrounding explanation is re-read as well, because a wrong input usually leaves a trail in the sentences that depend on it. We do not publish a public corrections log with names attached, and we do not credit individual readers on the page.

If the correction is not upheld, the reply explains what the page is actually saying and where the source sits. That is not a brush-off; a page that has been checked and confirmed is more useful to the next reader than one that has been quietly changed to match a misreading. If your point is about emphasis rather than accuracy, say so plainly and it will be treated as editorial feedback rather than a correction, which is a different queue with a different outcome.

Why corrections about money figures are handled before anything else

Corrections that touch a number affecting money are prioritised above every other message, because a wrong figure on margin, pip value or lot size can cost a reader real pesos before anyone notices. A page that states a margin requirement, a conversion from 100 oz per lot or a leverage cap is read by people making decisions, so an error there is treated as urgent by default. Terminology questions and editorial suggestions wait behind that queue. The ordering is about consequence, not about who wrote in first.

Within corrections, the ones that change an arithmetic result come first, then the ones that misdescribe a rule, then wording and emphasis. A margin example that produces the wrong number outranks a sentence that explains the same idea clumsily, because the first misleads and the second merely annoys. If your correction concerns a figure you believe is wrong, say plainly that it is a figure; that single word moves it into the higher queue and gets it looked at sooner.

A correction that arrives with the source attached is resolved faster than one that asks us to go looking. If you can point to where a rule or a definition comes from, include it, and the check becomes a comparison rather than an investigation. We will still verify independently before changing a page, and we will still tell you the outcome. What we will not do is hold a correction in the general queue while waiting for details that a complete first message would have supplied.

Account access, fund recovery and personal advice belong with the broker or a licensed professional

We cannot access a trading account, reset a password, release a withdrawal, reverse a transaction or recover funds, and no message to this site will move any of those forward. Those actions sit entirely with the broker holding the account and, where a dispute escalates, with the relevant authorities. FxPro is licensed by the FCA (UK) and CySEC, not by the SEC of the Philippines, so the complaints route runs through the broker's own process first and then the regulator that actually licenses the entity serving you.

We cannot give personal trading advice, and we cannot review your positions, your losses or your plan and tell you what to change. Questions framed as what should I do now will get an explanation of the mechanism involved and nothing more, because the answer depends on facts about your finances that we do not have and should not hold. If you need that kind of guidance, it should come from a licensed professional who can see your full position, and not from a website that publishes general explanations.

We cannot confirm whether a platform, an app or a person offering gold trading is legitimate, and we cannot intervene when something has gone wrong with money already sent. If you are dealing with a suspected scam, the practical route is your bank or GCash for the transaction side and the Philippine authorities for the report, not this contact page. What we can do is explain how a mechanism is supposed to work, so you can compare it against what you were told. That is a different service from recovery, and it is the only one available here.

What happens when a message falls outside what this page can answer

A message we cannot answer gets a reply saying so, with a pointer to where the question actually belongs. That is the outcome for account issues, fund recovery, personal advice and anything requiring records we do not hold. We will not leave such a message unanswered or quietly discard it, because silence reads as a promise that someone is working on it. A short redirect is more honest than a long wait, and it usually gets you to the right place faster than we could.

Some messages are answerable in part, and those get the part we can handle plus a clear statement of the part we cannot. A question that mixes a page correction with a withdrawal problem will get the correction processed and the withdrawal directed to the broker, in the same reply where possible. Splitting it that way keeps the useful half from being delayed by the half that was never ours to resolve. You will always know which half you are reading.

A message that is abusive, or that is an attempt to place content or links, is closed without a substantive reply. That is the one category that does not get a redirect, and it is rare. Everything else, including a message that is simply confused about what this site does, gets a real response. If you are unsure whether your question fits, send it and describe the situation; the worst outcome is a clear answer that points you elsewhere.

What to attach when your question is about a page, a number, or a trade example

Send the URL of the page and the exact sentence or figure you are questioning when your message is about published content. Copy the sentence as it appears so it can be found without guessing, and say which number looks wrong, for example a margin figure or a pip value on a gold example. A screenshot helps only if the page has since changed. Without the URL and the quoted text, a reply turns into a search through the whole site.

Send the platform name, the order type and the position size when your question is about how a worked example was built. For gold on XAU/USD, state the lot size in lots rather than in ounces, because 1 standard lot is 100 oz and the conversion is where most confusion starts. If your question involves margin, include the leverage figure you are reading and the account currency you hold. Those three details decide whether the example applies to your situation at all.

Send the error text or the exact screen name when your question is about using the site or a broker platform. For platform questions, name MT4, MT5, cTrader or the FxPro app, because the menu paths differ between them and a generic answer will not match what you see. For funding questions, say whether you are using GCash or bank transfer and what stage you reached. We do not hold account data, so we cannot look anything up on your behalf; your message has to carry the detail.

No guest posts, no paid placement

We do not accept guest posts, sponsored reviews or paid placement at any price. There is no rate card, no sponsored slot and no arrangement under which a broker can pay to appear on this site in a better light.

This is a deliberate limit rather than a negotiating position. The value of these pages is that a weak point stays written down, and the moment a payment could remove one, the rest of the site would stop being worth reading.

The turnaround to plan around, and why some replies take longer

Expect a reply within a few working days for a straightforward question, and longer when the answer needs checking against a source. A question about what a term means or where a page sits is quick. A question that asks us to verify a figure, reconcile a worked example or confirm how a platform behaves needs a second pass, and that is where the extra days go. We would rather send a correct answer late than a fast one that turns out to be wrong on a detail that affects your money.

Correction requests move ahead of general questions, so a message flagging a wrong number is usually answered first. That ordering is deliberate: an error on a page about margin or pip value can mislead every reader who lands on it, while a single reader's terminology question affects one person. If your message contains both a correction and a general question, say so at the top and the correction will be handled on its own track. The general part may then follow separately.

Messages that arrive without the page URL, the quoted text or the platform name take longest, because the first reply has to be a request for those details. That exchange can add days to something that would otherwise be settled in one message. The practical effect is that a complete first message is the fastest route. If you are unsure what to include, err toward more context rather than less, and put the single most important question in the first line so it is not buried.

Where the boundary sits between explaining a mechanism and advising you personally

We can explain how a mechanism works, and we cannot tell you what to do with your own money. That means we will walk through how margin is calculated on a gold position, how a pip of 0.01 translates into pesos at a given lot size, or how leverage acts as a cap rather than a target. We will not say whether you should buy, sell, hold, size up or size down, and we will not comment on whether a particular entry or exit was a good idea. The line is between the general and the personal.

We can answer questions about what a term means in the context of XAU/USD, and we cannot answer questions about your own account status. Anything that requires looking at your balance, your open positions, your verification state or your withdrawal history belongs with the broker, because we have no access to those records and no authority over them. If you send us a screenshot of your account, we will not be able to act on it. We can only discuss what is publicly documented.

We can point you to the regulator caveat that applies here, and we cannot interpret it as advice for your circumstances. FxPro is licensed by the FCA (UK) and CySEC, not by the SEC of the Philippines, and that sentence is the whole of what we can state on the matter. We cannot tell you whether that is acceptable for your own risk tolerance, your tax position or your personal situation. Those are decisions for you, ideally with a licensed professional who knows your full picture.

What we can and cannot help with

We can explain how a calculation on this site was done, point you to the part of a broker's own documents that covers a term, and take a correction to something we published. We can talk about gold as an instrument: 1 standard lot is 100 oz, one pip is 0.01, and the reference price we use is around 4275.0.

We cannot help with account problems, and we cannot recover funds. If a withdrawal is stuck, a login is locked or you believe money has been taken, that is between you and the broker, and in serious cases the authorities. We also do not give personal advice or tell you whether to buy or sell gold.

The details that make a first message answerable in one pass

A useful message states one question, the page or platform it concerns, and the specific figure or sentence at issue. One question per message is the single biggest factor in getting a complete answer, because a message with five questions tends to get one answered and four half-answered. Put the question in the first sentence, then add the supporting detail underneath. If you have two unrelated questions, send two messages; neither will be treated as less important for it.

Include the instrument code and the position size whenever the question touches a calculation. Write XAU/USD rather than gold, and give the size in lots so the 100 oz per standard lot conversion is unambiguous. For anything involving margin, state the leverage you are reading and the account currency, because a peso balance and a dollar balance produce different peso figures from the same position. These are the inputs that decide whether an answer is precise or merely general.

Say what you have already checked, so the reply does not repeat ground you have covered. If you have read the page on margin and still do not follow the step where the $85.50 figure for a 0.10-lot position appears, say that, and the answer can start from that step instead of the beginning. Naming the funding rail, GCash or bank transfer, also saves a round trip when the question is about deposits. Specificity is not rudeness here; it is what makes a single reply enough.